Below are some of the top questions we receive regarding our integration with the direct mail service provider REIPrintMail.
1) If we already have an existing account can we use it with the new Investment Dominator Integration?
No, existing accounts are for logging into www.reiprintmail.com to place orders on their website using the print-ready PDF documents from Investment Dominator. The REIPrintMail integration is using a separate system managed by REIPrintMail. A new API account will be created as part of the Investment Dominator setup.
2) Do you store my payment details to use for subsequent orders?
No, we do not store any of your payment details regarding your REIPrintMail orders. Each time you generate a new mailing you will need to enter in your payment information and that is directed to their system.
3) How do I check the status of a mailing to know when it has shipped?
You can check the status of your REIPrintMail order by going to ‘Campaigns> History‘ then clicking the ‘Details‘ option next to your REIPrintMail order.
4) Why does REIPrintMail only process a portion of my Prospects?
Each order will go through a CASS Certification process where REIPrintMail verifies that the prospect has a valid mailing address, if your prospect fails that check it will NOT be processed or included in the mailing campaign.
5) How much does REIPrintMail Charge per letter?
REIPrintMail is a 3rd party service and we do not have control over their pricing, having said that, before you enter in your payment details they will display both the price per letter amount as well as the total campaign/order amount and you can review and confirm that before you proceed with the order.
6) Who do I contact if I have questions about my order?
For questions about orders and updates please call 1-800-378-0378 and reference your REIPrintMail Order ID. For all technical support issues, please email support@reiprintmail.com.
7) Does REIPrintMail require a value for the ‘Property City’ and ‘Property Zip’ fields even though the Investment Dominator does not?
Yes, unfortunately currently this is a requirement for them even though both the Property City and Property Zip are not specifically referenced in the Neutral Letter Template.
8) Where can I find my REIPrintMail API Key?
Login at https://beta.reiprintmail.com/admin
(Log in with the username and password from the integration page within the Investment Dominator. )
Navigate to ‘API Manager>App List’ and your API Key is listed under the ‘Key‘ column of that table:
9) What is the default postage when using the Integration?
By default, the integration is set up for the postage ” Marketing Mail Presort Stamp”.
10) Do members of our team also have access to use the Integration once added?
Yes so long as those users under your account have the permission to “Generate Letters” then they will also have access to the Integration.
11) Does REIPrintMail allow mailing to international (non-domestic) addresses?
Unfortunately no, records submitted that have international addresses will fail validation in their system and will be excluded.
13) How long does it takes for my letters to get there?
You can expect Standard Postage to take 2-4 weeks, while First Class is 1-5 days
12) How much does a mailing campaign cost?
The cost of your mailing campaign is set by REIPrintMail (a 3rd party mailing service) and is determined by a number of factors including the type of letter you are sending, what template you select (built-in vs. custom) and the type of postage you select (Standard or First Class), if you select black and white or color ink, and the number of pages in your template and overall included in your campaign.
As of June 25th, 2026, the built-in Neutral Letter Campaign costs $0.69 per letter sent with Standard postage and $0.97 per letter sent via First Class. The built-in Offer Campaign costs $1.33 per letter sent with Standard postage and $1.10 per letter sent via First Class.
IMPORTANT NOTE: These prices can change at any time by REIPrintMail, so make sure you review the cost of your mailing on the campaign summary screen before you enter in your payment information for the order.
NOTE: REIPrintMail has informed us of an upcoming 4.8% USPS postage rate average increase across all postage categories, which is scheduled to take effect on July 12, 2026.
How This Affects Your Direct Mail Campaigns:
Existing Orders: Any ongoing or scheduled mailings that ship on or after July 12th, 2026 will be adjusted to reflect the new USPS pricing.
New Orders: You can beat the hike! Any new direct mail orders placed, paid for, and shipped before the cutoff on July 12th, 2026 will be processed at the current, lower postage rates.
